Shipping policy

SHIPPING POLICY

Where we deliver

We deliver to UK addresses only. We do not currently offer international delivery.

Delivery charges

Standard delivery is free on UK orders, subject to postcode exceptions. Certain UK postcodes may incur an additional delivery charge.

If an additional charge is proposed for your address, we will contact you before dispatch to explain the amount and seek your agreement. We will never take an additional payment without your permission. If you do not wish to accept the proposed charge, you can cancel for a full refund. This does not affect your rights under an existing order contract.

Dispatch and delivery times

Orders are dispatched within 2 working days of being placed. Delivery is estimated to take a further 3–5 working days after dispatch.

Please allow up to 7 working days from placing your order for delivery. Working days are Monday to Friday, excluding bank and public holidays.

We do not currently offer express, next-day or other faster delivery services. If an address or delivery charge needs clarification, we will contact you and explain any resulting change to the dispatch date.

Royal Mail and tracking

All orders are sent with Royal Mail. Tracking details are provided for every order once dispatched, so you can follow its progress.

Delivery delays or problems

Delivery times are estimates. If your order has not arrived within 5 working days of dispatch, please check your tracking information and contact hello@premidry.com with your order number.

If your parcel arrives damaged, or is reported as delivered but you have not received it, please contact us so we can investigate and arrange an appropriate resolution. We remain responsible for your order until it is delivered to you or someone you nominate to receive it, subject to your statutory rights.

Delivery address

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible. We will try to update the address, but changes may not be possible once the order has been dispatched.

Contact us

For delivery enquiries, email hello@premidry.com and include your order number.

Nothing in this policy affects your statutory rights, including your rights where goods are late, lost or damaged.